shipping information

For both inland and international orders: We are in the process of a big make-over, and our webshop will soon sport a new look with more shipping options. We have chosen GLS for their reliability, but this is just the beginning. Stay tuned, as more shipping options will become available in the next few months. Currently, we ship within Denmark and to Sweden & Germany. We understand this may be disappointing for our customers in other countries. If you wish for us to ship to your country and are saddened by our current limitations, please don't hesitate to send us an email. We are dedicated to supporting your needs and will do our best to accommodate your requests.

shipping cost & free shipping

we always attempt to find the cheapest and best option for you. Due to increases in shipping costs the rates can change regularly be updated on the check-out page.

TIME of delivery

Denmark - 1-3 days

EU countries - 1-5 days

International - depends on your local postage service.

when is my item dispatched?

we do our best to ship your order within 72 hours. once your order has been dispatched you will receive an email containing a tracking number.

if your product is damaged during shipping

we are very sorry for this and we will do the best we can to support. however, we are not responsible for lost, stolen, delayed orders, or items damed in transit. gentag does its upmost to carefully pack your item(s) so it arrives carefully to its destination. For more information or questions, feel free to reach out to us: contact@gentag.store