Refund policy

Gentag offers a 14-day return policy on all purchases made through our webshop.

For orders delivered to a pickup point, the return period begins from the day the parcel is ready for collection. For home deliveries, the return period begins from the day the parcel is received.

Item Condition

Returned items must be sent back in their original packaging and include all original hangtags and price tags. Returns without intact tags cannot be accepted.

Items may only be tried on as you would in a physical store. If an item shows signs of use beyond this, we reserve the right to reject the return or reduce the refund amount accordingly.

Processing Time

Please allow 1–3 business days from the moment we receive your return for it to be processed and refunded to the original payment method.

You will receive an email confirmation once your return has been handled.